Frequently Asked Questions

Need Help? We've got you covered!

How do I place an order?

You can choose from out existing designs or create your own custom design and then simply add item to your cart. Proceed to checkout and fill in your shipping, order information & billing address to complete checkout. You will then recieve an order confirmation via email within 24hrs.

Shipping & Returns

  • GENERAL SHIPPING INFO

Orders take 10 business days to manufacture and the manufacturing of your order will start the following Monday after the order is placed.

  • STANDARD SHIPPING

Your order will be ready to dispatch within 15 business days from the date the order is placed.
The carrier will be Australia post and delivery is normally within 3 business days.

  • INTERNATIONAL SHIPPING

We currently only ship within Australia.

  • RETURNS

Returns are accepted for faulty products only. Customers are responsible for shipping costs for returns.

Size & Pricing

Most of our products come in standard sizing variation. This mean you can use existing inserts etc in combination with aur products

You can chose your size and quanties in the order tab of our designer module, where the price tiers are displayed.

Artwork guidelines

The dimensions of your image are crucial to the quality of your finished item.
The smaller the dimensions of the image, the less resolution and quality you will get out of the final design. 

Our file guidelines:

- JPG or PNG

- Max file size 10mb

- at least 150 DPI

- at least 1000px along the smallest edge. 

PNG VS JPG

PNG = can have transparent backgrounds
JPG = can't have transparent backgrounds

ARTWORK TEMPLATES

Head to out template page here to download a template to setup your artwork in your favorite software before uploading to our custom designer.

Care instructions

Please check the description of desired item for specific care instructions.

Most of our products we recommend the below unless stated otherwise.

– Machine wash on delicate cycle

– Hang dry inside out

Do we offer special pricing for bulk orders?

Yes we do! Please contact us with your requirements and we can put together a special order for you.

Can I re-order a previously purchased design?

You sure can, please contact us with you order number from the required item and we will send through a checkout limk to complete your purchase.

What payment types do we accept?

We accept credit or debit card payment via paypal. You don't require a paypal account to make purchases.